Life Cycle Services – together for a sustainable Project
Why is a Software Maintenance Contract useful?
Your integration project is characterized by rapid technological and organizational change: Manufacturers are constantly releasing new versions of the installed subsystems (e.g. CCTV, access control, building management systems). The integration platform must also support these changes in order to ensure continued compatibility. Any project requirements or modified company-specific processes require adaptations to the superordinated integration platform, for example, the integration of additional systems via new adapters. The hardware infrastructure or associated software components such as the operating system are renewed over time.
All this means that the investment in an integration platform has to be protected in the long term so that the platform’s potential always remains optimally usable. We aim to achieve this goal together with our integrators and the user/end customer as part of our Life Cycle Services (LCS).
LCS at a glance
In close collaboration with our certified WinGuard integration partners, we ensure the continuous support and further development of your system. Our partners offer a wide range of complementary Professional Services such as
Development of holistic solution concepts
Implementation of project-related custom solutions
Provision of 24/7 services
Installation of third party applications and related services
This guarantees that your entire project for the protection of human lives and assets in your company always meets the strict requirements for high availability and reliability.
The special advantages
Our Life Cycle Services (LCS) Contracts offer maximum transparency and binding planning security regarding continuous updates. In addition, your project receives access to our manufacturer hotline. As part of our compatibility promise, we take care of the compatibility to the connected subsystems over the entire contract period. In addition, an LCS contract is far more cost-effective and convenient than purchasing individual updates.
New WinGuard functions
Over the agreed term, your WinGuard system will always remain up to date. Advancis will provide you with regular updates.
Continuous provision of security updates.
Ensurance of compatilibity with all subsystems by adapter adaptations.
3rd level support (manufacturer hotline)
Bug fixing over the entire contract period will be provided.
On-site and remote services at preferential conditions.
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