Services – more than just Support
You need help – we care
In addition to commissioning & data supply services for consultants, Advancis offers assistance and consultation during the offering phase and system presentations which can either take place in the Advancis showroom or at the client’s site.
Having WinGuard already installed, regular trainings help to become acquainted with WinGuard and, for experienced users, always be up to date with regard to further software developments. By participating in the Advancis Life Cycle Services, software maintenance and cost-free phone or remote support is included.
Do not hesitate to contact us for your individual support or service request!
Talk to us about your requirements.
Support
For technical questions, integration partners are welcome to contact our technical support hotline available from Monday to Friday from 9-13 h CET and 14-17 h CET.
Trainings
Advancis offers customized trainings for new and experienced WinGuard users that can take place both in-house or on site.
Professional Services
Our Professional Service Team is available to our partners to jointly meet individual customer requirements.
Life Cycle Services
Only a constantly maintained system fulfills the strict requirements of a perfect security organization. The optimal solution: The WinGuard Life Cycle Services contract.
Release Notes
Our WinGuard Release Notes summarize all changes made in the most recent WinGuard version and contain further technical update and extension information.
FAQ
Did you already know? Our partner portal has an FAQ section for the most frequently asked questions. This section is being updated on an regular basis.
You have questions? We are here for you!
Call us and talk to our experts.
If you have any technical problems, our support team will be happy to help you.
