Life Cycle Services

Your integration project is characterized by rapid technological and organizational change: Manufacturers are constantly releasing new versions of the installed subsystems (e.g. CCTV, access control, building management systems). The integration platform must also support these changes in order to ensure continued compatibility.

Any project requirements or modified company-specific processes require adaptations to the superordinated integration platform, for example, the integration of additional systems via new interfaces. The hardware infrastructure or associated software components such as the operating system are renewed over time.

All this means that the investment in an integration platform has to be protected in the long term so that the platform’s potential always remains optimally usable. We aim to achieve this goal together with our integrators and the user/end customer as part of our Life Cycle Services.

Together for a sustainable project

Our Life Cycle Services (LCS) Contracts offer maximum transparency and binding planning security regarding continuous updates. In addition, your project receives access to our manufacturer hotline. As part of our compatibility promise, we take care of the compatibility to the connected subsystems over the entire contract period.

  • Provision of new WinGuard functions
  • Ensurance of compatilibity with all subsystems by interface adaptations
  • 3rd level support (manufacturer hotline)
  • Continuous provision of security updates
  • Bugfixing over the entire contract period

In addition, an LCS contract is far more cost-effective and convenient than purchasing individual updates.

In close collaboration with our certified WinGuard integration partners, we ensure the continuous support and further development of your system. Our partners offer a wide range of complementary Professional Services such as

  • Development of holistic solution concepts
  • Implementation of project-related custom solutions
  • Provision of 24/7 services
  • Installation of third party applications and related services

This guarantees that your entire project for the protection of human lives and assets in your company always meets the strict requirements for high availability and reliability.

Related Documents

WinGuard Brochure

WinGuard Brochure

The WinGuard overview explaining the functionalities and applications of our software.

Success Story MPL

MPL Project

Read more about remote alarm management in a superordinated control centre in our MPL Success Story.

Success Story Infineon

Infineon Project

Security management in micro electronics/semiconducter industry.

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