One platform, supported for its entire life cycle.
An integration project doesn’t end at commissioning. From continuous updates to hands-on project work and direct technical support, Advancis keeps your WinGuard system current, compatible and reliable. Jump straight to the service that fits your need.
An integration project never stands still. It is exposed to constant technological and organizational change – and the integration platform has to keep up with all of it. Manufacturers regularly release new versions of connected subsystems such as video, access control or building management, while modified company processes and new project requirements call for adaptations, including the integration of additional systems via new adapters. At the same time, the hardware infrastructure and associated software components such as operating systems need periodic renewal.
Projects that protect human lives and assets must consistently meet strict requirements for availability and reliability. An LCS contract keeps them there – and proves more cost-effective and convenient than purchasing individual updates.
Certified partners complement LCS with Professional Services; from holistic solution concepts and project-related custom solutions to 24/7 services and the installation of third-party applications.
The WinGuard service cycleAdvancis serviceOptional partner serviceLCS at a glance
Continuous system support and further development, together with certified WinGuard integration partners
Maximum transparency and binding planning security regarding continuous updates
Access to the manufacturer hotline for your project
Compatibility promise: connected subsystems stay compatible throughout the contract period
Regular updates, security patches and bug fixes included for the entire contract period
More cost-effective and convenient than purchasing individual updates
The advantages of an LCS contract
New WinGuard Functions
Your WinGuard system stays up to date over the agreed term — regular updates are included.
Security Updates
Continuous security updates keep the platform hardened against new threats.
Adapter Adjustments
Adapter adaptations ensure compatibility with all connected subsystems.
3rd-Level Support
Direct access to the manufacturer hotline — expertise from the people who build WinGuard.
Bug Fixes
Bug fixing is provided throughout the entire contract period.
Preferential Service
On-site and remote services are offered at preferential conditions.
Professional Services
Hands-on expertise for your project.
Our Professional Services team supports partners and end customers with custom solutions around WinGuard – from the first proof-of-concept to individual training programs.
As a contract customer, you reach our technical support fastest through the Advancis Support Portal. Your request lands directly with the right team and stays traceable from first answer to final fix.
You’d rather talk to someone? Our support hotline is available on business days during regular office hours.
So we can help you quickly, keep these details at hand when contacting support:
Project name
Program version
Adapter versions
Operating system
Service Consultation
Request a Service Consultation.
Tell us what your project needs: a Life Cycle Services contract, hands-on Professional Services or help from technical support. We’ll get back to you with the right expert. Contract customers reach support fastest through the portal.
