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Success Story

Henkel.

How a 140-year-old chemical site brought fire, intrusion, video, perimeter and building technology from a dozen manufacturers into a single emergency and service control centre, without giving up its independence.

Industry
Industry
Location
Düsseldorf, Germany
Founded
1876
Employees
50,000+
The Challenge

Comprehensive security in a chemical industrial plant.

Henkel operates globally with a well-balanced and diversified portfolio. The company holds leading positions with its three business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies. Henkel Adhesive Technologies is the global leader in the adhesives market – across all industry segments worldwide. In its Laundry & Home Care and Beauty Care businesses, Henkel holds leading positions in many markets and categories around the world. Founded in 1876, Henkel looks back on more than 140 years of success. Henkel employs more than 50,000 people globally.

The challenge was the creation of an emergency and service control center in order to ensure comprehensive security in the Düsseldorf plant as well as throughout the entire group. The different technologies at the Düsseldorf location had to be made operable in a uniform way and the workflows of factory security, plant fire brigade and corporate security had to be optimized.

Aerial view of the Henkel site in Düsseldorf.
“It was our intention to continue working with different manufacturers of technical security and building management systems in order to always remain independent. WinGuard as a vendor-neutral Physical Security Information Management System offered the optimal solution, as it integrates the comprehensive infrastructure of our location.”
Peter GiesenHead of Corporate Emergency Dispatch and Service Center, Henkel
The System Concept

WinGuard is the comprehensive solution.

In addition to the classic risk of a fire, there are lots of other challenges in chemical industry that require high security precautions, such as e.g. unauthorized access to specific areas, but also failure of technical infrastructure such as building automation. As an independent and vendor-neutral Physical Security Information Management System, WinGuard offers an integration platform for processing of all events that are registered by the connected security, building management as well as information systems.

Event messages issued by the fire and intrusion detection as well as access control systems, video cameras, but e.g. also temperature surveillance of the server room are displayed in a well-visible user interface so that all linked systems can be managed in a uniform way. Guided workflows help the user to initiate the appropriate measures in order to prevent potential failures, for switching to fallback levels or to schedule preventive maintenance at technical systems. In case of an incoming event message, both the local control center as well as responsible personnel on site in the plant is informed by telephone. In addition, WinGuard enables forwarding of automatic actions to other systems, e.g. video systems, including surveillance and complete storage of all performed actions. At the Henkel site Düsseldorf, there is a perimeter protection over a length of 7 km, combined with video surveillance. In case of an event, the alarm can be evaluated in WinGuard and, if required, be escalated to an emergency response. Due to the connection of WinGuard to incident management systems, this process is very user-friendly so that emergency forces and resources can be provided immediately. By outsourcing of building automation, light and door control, public address announcements and intercom calls, it is ensured that the security control center only focuses on the relevant events.

Built to keep expanding

In addition to Düsseldorf, it is easily possible to connect further Henkel locations to WinGuard in the future, so that, according to the requirements, control of all systems can be taken over either by the local or superordinated control center. With WinGuard, maintenance of the connected systems can be efficiently organized, for example using the “Control Operations” module, offering a reliable control management, e.g. for disablement and reactivation of fire detectors during welding works.


High redundancy is realized by a backup and interface server. Each system is connected redundantly so that, even in case of a failure in IT infrastructure, monitoring by the control center is still possible.

System architecture of the Henkel control centre in Düsseldorf.
System architecture
7 kmPerimeter monitored
19WinGuard workstations
12Connected subsystems
In the Control Room

WinGuard integrates all connected systems.

Alarms from every connected system, fire and intrusion detection, video and the rest, are visualised the same way. Each arrives with a detailed action text covering location, access route and hazardous-substance information, and names who is responsible. AutoCAD-DWG graphics zoom from the whole plant down to a single room.

WinGuard fire alarm at the Henkel site: building, alarm point and floor in the header, the full action text with access route and hazard information, and the floor plan with the triggered detector highlighted.

The complex system structure is presented in simplified form: the status of every system component and every important network element, online, offline or failed, on one surface. Bottlenecks and single points of failure in the IT infrastructure are visible before they take a security system down with them.

WinGuard infrastructure view at the Henkel site: a schematic of servers, network nodes and connected workstations, with one failed element marked in red.

Mobile devices with a touch-optimised interface handle daily business, intercom calls included, with quick access to evacuation, floodlighting and opening the garage doors for patrol cars. The complete interface can be taken to the fire brigade’s backup control centre.

WinGuard touch interface for mobile use at the Henkel site: a row of gate buttons across the top, a site schematic in the centre and a live camera view of the gate on the right.