Technical Support

In case of technical questions our contract customers are welcome to contact our technical support, preferably via our Advancis Support Portal.

For urgent matters, our support hotline is available from Monday to Friday from 9 – 13 h CEST and 14 – 17 h CEST:

Hotline: +49 (6103) 80735-35

For your request kindly keep the project name, program version, interface versions as well as any information about the used operating system ready.


As of WinGuard X3 Build 7, licenses (dongle updates and softkeys) can be displayed and updated via the integrated WinGuard License Manager or Key Manager. The KeyManager can also be downloaded here as an independent application (together with a short instruction).

Related Documents

WinGuard Brochure

WinGuard Brochure

The WinGuard overview explaining the functionalities and applications of our software.

Success Story MPL

MPL Project

Read more about remote alarm management in a superordinated control centre in our MPL Success Story.

Success Story Infineon

Infineon Project

Security management in micro electronics/semiconducter industry.

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