{"id":2377,"date":"2026-10-06T15:21:29","date_gmt":"2026-10-06T13:21:29","guid":{"rendered":"https:\/\/advancis.quso-brands.com\/stelle\/technical-customer-support-agent-m-w-d\/"},"modified":"2026-10-06T15:21:29","modified_gmt":"2026-10-06T13:21:29","slug":"technical-customer-support-agent-m-w-d","status":"publish","type":"personioposition","link":"https:\/\/advancis.net\/it\/job\/technical-customer-support-agent-m-w-d\/","title":{"rendered":"Technical Customer Support Agent (m\/w\/d)","raw":"Technical Customer Support Agent (m\/w\/d)"},"template":"","personioRecruitingCategory":[409],"personioOccupationCategory":[89],"personioOccupation":[198],"personioOffice":[410],"personioDepartment":[412],"personioEmploymentType":[387],"personioSeniority":[393],"personioSchedule":[397],"personioExperience":[402],"personioLanguages":[407,408],"personioKeywords":[],"class_list":["post-2377","personioposition","type-personioposition","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Customer Support Agent (m\/w\/d) - Advancis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advancis.net\/it\/job\/technical-customer-support-agent-m-w-d\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Customer Support Agent (m\/w\/d) - Advancis\" \/>\n<meta property=\"og:description\" content=\"Job Description For more than 30 years, Advancis has been developing innovative software solutions for security and building automation. As one of the international market leaders, our solutions are used worldwide in businesses, critical infrastructures, and complex building environments.As a Technical Customer Support Agent (m\/f\/d), you will be the central point of contact for our customers and partners regarding technical inquiries about our software solutions. You will analyze complex requirements, support troubleshooting activities, and work closely with internal teams to develop sustainable solutions. In doing so, you will make a significant contribution to customer satisfaction and play a key role in the long-term success of our customer projects. Why us? Modern and attractive working environmentOpen and dynamic company cultureExciting tasks within a highly motivated teamDiverse career development opportunities, including support for professional and personal growthAttractive compensation package with participation in the company&#039;s successFlexible working hours and one home office day per weekCompany health insurance and retirement benefitsBenefits such as fitness programs, massage, yoga, JobRad bicycle leasing, or public transport ticketCentrally located office with excellent public transport connections, as well as ample parking and EV charging facilitiesRegular company events Your mission Technical point of contact for partner support inquiries related to our WinGuard platformAnalyze and resolve complex technical issues together with international partners and system integratorsProcess, structure, and prioritize support ticketsTroubleshoot system, network, and integration issues through remote sessions (e.g., via TeamViewer)Analyze logs, network infrastructures, and system configurationsDocument solutions and best practices to support knowledge sharingCollaborate with international partners and internal teams Your profile Degree or vocational training in IT (e.g., Computer Science, Business Informatics) or comparable practical experienceExcellent knowledge of Microsoft systems, networking technologies, and databasesIdeally, experience with protocols, scripting, certificates, virtualization, and IT security mechanismsInitial experience in technical customer support and working with remote support toolsStrong analytical thinking skills and a structured, solution-oriented approach to workExcellent German language skills (C1 level) and good English language skills (B2 level)Willingness to work primarily on-site at our office in Langen (mobile working by agreement)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/advancis.net\/it\/job\/technical-customer-support-agent-m-w-d\/\" \/>\n<meta property=\"og:site_name\" content=\"Advancis\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\",\"url\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\",\"name\":\"Technical Customer Support Agent (m\\\/w\\\/d) - Advancis\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/advancis.net\\\/#website\"},\"datePublished\":\"2026-10-06T13:21:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Start\",\"item\":\"https:\\\/\\\/advancis.net\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Positions\",\"item\":\"https:\\\/\\\/advancis.net\\\/jobs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Technical Customer Support Agent (m\\\/w\\\/d)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/advancis.net\\\/#website\",\"url\":\"https:\\\/\\\/advancis.net\\\/\",\"name\":\"Advancis\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/advancis.net\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Addetto all'assistenza tecnica clienti (m\/f\/d) - Advancis","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/advancis.net\/it\/job\/technical-customer-support-agent-m-w-d\/","og_locale":"it_IT","og_type":"article","og_title":"Technical Customer Support Agent (m\/w\/d) - Advancis","og_description":"Job Description For more than 30 years, Advancis has been developing innovative software solutions for security and building automation. 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In qualit\u00e0 di uno dei leader del mercato internazionale, le nostre soluzioni vengono utilizzate in tutto il mondo in aziende, infrastrutture critiche e complessi ambienti edilizi.<br><br>In qualit\u00e0 di <strong>Addetto all'assistenza tecnica clienti (m\/f\/<\/strong><strong>d)<\/strong>, sarai il punto di riferimento principale per i nostri clienti e partner per quanto riguarda le richieste tecniche relative alle nostre soluzioni software. Ti occuperai di analizzare requisiti complessi, fornire supporto nelle attivit\u00e0 di risoluzione dei problemi e collaborare a stretto contatto con i team interni per sviluppare soluzioni sostenibili. In questo modo, darai un contributo significativo alla soddisfazione dei clienti e ricoprirai un ruolo fondamentale nel successo a lungo termine dei loro progetti.<\/div><\/p>\n\t\t\t\t<h3>Perch\u00e9 scegliere noi?<\/h3><p><div style=\"font-family:&#039;Segoe UI&#039;;font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Un ambiente di lavoro moderno e accogliente<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Una cultura aziendale aperta e dinamica<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Attivit\u00e0 stimolanti all\u2019interno di un team altamente motivato<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Ampie opportunit\u00e0 di sviluppo professionale, compreso il sostegno alla crescita professionale e personale<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Interessante pacchetto retributivo con partecipazione agli utili dell'azienda<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Orario di lavoro flessibile e un giorno di lavoro da casa alla settimana<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Assicurazione sanitaria aziendale e prestazioni pensionistiche<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Vantaggi quali programmi di fitness, massaggi, yoga, il servizio di noleggio biciclette JobRad o biglietti per i mezzi pubblici<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Ufficio situato in posizione centrale, con ottimi collegamenti con i mezzi pubblici, oltre ad ampi parcheggi e stazioni di ricarica per veicoli elettrici<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Eventi aziendali periodici<\/li><\/ul><\/div><\/p>\n\t\t\t\t<h3>La tua missione<\/h3><p><div style=\"font-family:&#039;Segoe UI&#039;;font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif\">Referente tecnico per le richieste di assistenza dei partner relative alla nostra piattaforma WinGuard<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Analizzare e risolvere problemi tecnici complessi in collaborazione con partner internazionali e integratori di sistemi<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Elaborare, organizzare e assegnare priorit\u00e0 ai ticket di assistenza<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Risolvere i problemi relativi al sistema, alla rete e all'integrazione tramite sessioni remote (ad esempio, tramite TeamViewer)<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Analizzare i log, le infrastrutture di rete e le configurazioni di sistema<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Soluzioni documentali e migliori pratiche a sostegno della condivisione delle conoscenze<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Collaborare con partner internazionali e team interni<\/li><\/ul><\/div><\/p>\n\t\t\t\t<h3>Il tuo profilo<\/h3><p><div style=\"font-family:&#039;Segoe UI&#039;;font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif\">Laurea o formazione professionale nel settore informatico (ad es. Informatica, Informatica aziendale) oppure esperienza pratica equivalente<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Ottima conoscenza dei sistemi Microsoft, delle tecnologie di rete e dei database<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Preferibilmente, esperienza con protocolli, scripting, certificati, virtualizzazione e meccanismi di sicurezza informatica<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Esperienza iniziale nell\u2019assistenza tecnica ai clienti e nell\u2019utilizzo di strumenti di assistenza remota<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Spiccate capacit\u00e0 di ragionamento analitico e un approccio al lavoro strutturato e orientato alle soluzioni<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Ottima padronanza della lingua tedesca (livello C1) e buona padronanza della lingua inglese (livello B2)<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Disponibilit\u00e0 a lavorare prevalentemente in sede presso il nostro ufficio di Langen (lavoro da remoto previo accordo)<\/li><\/ul><\/div><\/p>\n\t\t<\/div>"},"meta":{"personioId":2454400},"_links":{"self":[{"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioposition\/2377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioposition"}],"about":[{"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/types\/personioposition"}],"wp:attachment":[{"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/media?parent=2377"}],"wp:term":[{"taxonomy":"personioRecruitingCategory","embeddable":true,"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioRecruitingCategory?post=2377"},{"taxonomy":"personioOccupationCategory","embeddable":true,"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioOccupationCategory?post=2377"},{"taxonomy":"personioOccupation","embeddable":true,"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioOccupation?post=2377"},{"taxonomy":"personioOffice","embeddable":true,"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioOffice?post=2377"},{"taxonomy":"personioDepartment","embeddable":true,"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioDepartment?post=2377"},{"taxonomy":"personioEmploymentType","embeddable":true,"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioEmploymentType?post=2377"},{"taxonomy":"personioSeniority","embeddable":true,"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioSeniority?post=2377"},{"taxonomy":"personioSchedule","embeddable":true,"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioSchedule?post=2377"},{"taxonomy":"personioExperience","embeddable":true,"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioExperience?post=2377"},{"taxonomy":"personioLanguages","embeddable":true,"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioLanguages?post=2377"},{"taxonomy":"personioKeywords","embeddable":true,"href":"https:\/\/advancis.net\/it\/wp-json\/wp\/v2\/personioKeywords?post=2377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}