{"id":2377,"date":"2026-10-06T15:21:29","date_gmt":"2026-10-06T13:21:29","guid":{"rendered":"https:\/\/advancis.quso-brands.com\/stelle\/technical-customer-support-agent-m-w-d\/"},"modified":"2026-10-06T15:21:29","modified_gmt":"2026-10-06T13:21:29","slug":"technical-customer-support-agent-m-w-d","status":"publish","type":"personioposition","link":"https:\/\/advancis.net\/fr\/job\/technical-customer-support-agent-m-w-d\/","title":{"rendered":"Technical Customer Support Agent (m\/w\/d)","raw":"Technical Customer Support Agent (m\/w\/d)"},"template":"","personioRecruitingCategory":[409],"personioOccupationCategory":[89],"personioOccupation":[198],"personioOffice":[410],"personioDepartment":[412],"personioEmploymentType":[387],"personioSeniority":[393],"personioSchedule":[397],"personioExperience":[402],"personioLanguages":[407,408],"personioKeywords":[],"class_list":["post-2377","personioposition","type-personioposition","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Customer Support Agent (m\/w\/d) - Advancis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advancis.net\/fr\/job\/technical-customer-support-agent-m-w-d\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Customer Support Agent (m\/w\/d) - Advancis\" \/>\n<meta property=\"og:description\" content=\"Job Description For more than 30 years, Advancis has been developing innovative software solutions for security and building automation. As one of the international market leaders, our solutions are used worldwide in businesses, critical infrastructures, and complex building environments.As a Technical Customer Support Agent (m\/f\/d), you will be the central point of contact for our customers and partners regarding technical inquiries about our software solutions. You will analyze complex requirements, support troubleshooting activities, and work closely with internal teams to develop sustainable solutions. In doing so, you will make a significant contribution to customer satisfaction and play a key role in the long-term success of our customer projects. Why us? Modern and attractive working environmentOpen and dynamic company cultureExciting tasks within a highly motivated teamDiverse career development opportunities, including support for professional and personal growthAttractive compensation package with participation in the company&#039;s successFlexible working hours and one home office day per weekCompany health insurance and retirement benefitsBenefits such as fitness programs, massage, yoga, JobRad bicycle leasing, or public transport ticketCentrally located office with excellent public transport connections, as well as ample parking and EV charging facilitiesRegular company events Your mission Technical point of contact for partner support inquiries related to our WinGuard platformAnalyze and resolve complex technical issues together with international partners and system integratorsProcess, structure, and prioritize support ticketsTroubleshoot system, network, and integration issues through remote sessions (e.g., via TeamViewer)Analyze logs, network infrastructures, and system configurationsDocument solutions and best practices to support knowledge sharingCollaborate with international partners and internal teams Your profile Degree or vocational training in IT (e.g., Computer Science, Business Informatics) or comparable practical experienceExcellent knowledge of Microsoft systems, networking technologies, and databasesIdeally, experience with protocols, scripting, certificates, virtualization, and IT security mechanismsInitial experience in technical customer support and working with remote support toolsStrong analytical thinking skills and a structured, solution-oriented approach to workExcellent German language skills (C1 level) and good English language skills (B2 level)Willingness to work primarily on-site at our office in Langen (mobile working by agreement)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/advancis.net\/fr\/job\/technical-customer-support-agent-m-w-d\/\" \/>\n<meta property=\"og:site_name\" content=\"Advancis\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\",\"url\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\",\"name\":\"Technical Customer Support Agent (m\\\/w\\\/d) - Advancis\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/advancis.net\\\/#website\"},\"datePublished\":\"2026-10-06T13:21:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Start\",\"item\":\"https:\\\/\\\/advancis.net\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Positions\",\"item\":\"https:\\\/\\\/advancis.net\\\/jobs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Technical Customer Support Agent (m\\\/w\\\/d)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/advancis.net\\\/#website\",\"url\":\"https:\\\/\\\/advancis.net\\\/\",\"name\":\"Advancis\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/advancis.net\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Technical Customer Support Agent (m\/w\/d) - Advancis","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/advancis.net\/fr\/job\/technical-customer-support-agent-m-w-d\/","og_locale":"fr_FR","og_type":"article","og_title":"Technical Customer Support Agent (m\/w\/d) - Advancis","og_description":"Job Description For more than 30 years, Advancis has been developing innovative software solutions for security and building automation. 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Comptant parmi les leaders internationaux du march\u00e9, nos solutions sont utilis\u00e9es partout dans le monde au sein d'entreprises, d'infrastructures critiques et d'environnements immobiliers complexes.<br><br>En tant que <strong>Agent du service d'assistance technique (h\/f\/<\/strong><strong>d)<\/strong>, vous serez l'interlocuteur privil\u00e9gi\u00e9 de nos clients et partenaires pour toutes les questions techniques concernant nos solutions logicielles. Vous analyserez des besoins complexes, participerez au d\u00e9pannage et travaillerez en \u00e9troite collaboration avec les \u00e9quipes internes afin de mettre au point des solutions durables. Ce faisant, vous contribuerez de mani\u00e8re significative \u00e0 la satisfaction de nos clients et jouerez un r\u00f4le cl\u00e9 dans la r\u00e9ussite \u00e0 long terme de leurs projets.<\/div><\/p>\n\t\t\t\t<h3>Pourquoi nous choisir ?<\/h3><p><div style=\"font-family:&#039;Segoe UI&#039;;font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Un environnement de travail moderne et agr\u00e9able<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Une culture d'entreprise ouverte et dynamique<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Des missions passionnantes au sein d'une \u00e9quipe tr\u00e8s motiv\u00e9e<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">De nombreuses opportunit\u00e9s d'\u00e9volution de carri\u00e8re, notamment un accompagnement favorisant l'\u00e9panouissement professionnel et personnel<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">R\u00e9mun\u00e9ration attractive avec participation aux r\u00e9sultats de l'entreprise<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Horaires de travail flexibles et une journ\u00e9e de t\u00e9l\u00e9travail par semaine<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Assurance maladie d'entreprise et prestations de retraite<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Avantages tels que des programmes de remise en forme, des massages, du yoga, la location de v\u00e9los JobRad ou des titres de transport en commun<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Bureau situ\u00e9 en centre-ville, tr\u00e8s bien desservi par les transports en commun, et disposant de nombreuses places de stationnement ainsi que d'installations de recharge pour v\u00e9hicules \u00e9lectriques<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">\u00c9v\u00e9nements d'entreprise r\u00e9guliers<\/li><\/ul><\/div><\/p>\n\t\t\t\t<h3>Votre mission<\/h3><p><div style=\"font-family:&#039;Segoe UI&#039;;font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif\">Interlocuteur technique pour les demandes d'assistance des partenaires concernant notre plateforme WinGuard<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Analyser et r\u00e9soudre des probl\u00e8mes techniques complexes en collaboration avec des partenaires internationaux et des int\u00e9grateurs de syst\u00e8mes<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Traiter, organiser et hi\u00e9rarchiser les demandes d'assistance<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">R\u00e9soudre les probl\u00e8mes li\u00e9s au syst\u00e8me, au r\u00e9seau et \u00e0 l'int\u00e9gration par le biais de sessions \u00e0 distance (par exemple, via TeamViewer)<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Analyser les journaux, les infrastructures r\u00e9seau et les configurations syst\u00e8me<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Solutions documentaires et bonnes pratiques pour favoriser le partage des connaissances<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Collaborer avec des partenaires internationaux et des \u00e9quipes internes<\/li><\/ul><\/div><\/p>\n\t\t\t\t<h3>Votre profil<\/h3><p><div style=\"font-family:&#039;Segoe UI&#039;;font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif\">Dipl\u00f4me ou formation professionnelle dans le domaine de l'informatique (par exemple, informatique, informatique de gestion) ou exp\u00e9rience pratique \u00e9quivalente<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Excellente ma\u00eetrise des syst\u00e8mes Microsoft, des technologies r\u00e9seau et des bases de donn\u00e9es<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">De pr\u00e9f\u00e9rence, une exp\u00e9rience dans les domaines suivants : protocoles, scripts, certificats, virtualisation et m\u00e9canismes de s\u00e9curit\u00e9 informatique<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Premi\u00e8re exp\u00e9rience dans le domaine de l'assistance technique \u00e0 la client\u00e8le et dans l'utilisation d'outils d'assistance \u00e0 distance<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">De solides capacit\u00e9s d'analyse et une approche structur\u00e9e et ax\u00e9e sur les solutions dans le travail<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Excellente ma\u00eetrise de l'allemand (niveau C1) et bonne ma\u00eetrise de l'anglais (niveau B2)<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Disponibilit\u00e9 \u00e0 travailler principalement sur place, dans nos locaux de Langen (t\u00e9l\u00e9travail possible apr\u00e8s accord)<\/li><\/ul><\/div><\/p>\n\t\t<\/div>"},"meta":{"personioId":2454400},"_links":{"self":[{"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioposition\/2377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioposition"}],"about":[{"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/types\/personioposition"}],"wp:attachment":[{"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/media?parent=2377"}],"wp:term":[{"taxonomy":"personioRecruitingCategory","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioRecruitingCategory?post=2377"},{"taxonomy":"personioOccupationCategory","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioOccupationCategory?post=2377"},{"taxonomy":"personioOccupation","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioOccupation?post=2377"},{"taxonomy":"personioOffice","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioOffice?post=2377"},{"taxonomy":"personioDepartment","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioDepartment?post=2377"},{"taxonomy":"personioEmploymentType","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioEmploymentType?post=2377"},{"taxonomy":"personioSeniority","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioSeniority?post=2377"},{"taxonomy":"personioSchedule","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioSchedule?post=2377"},{"taxonomy":"personioExperience","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioExperience?post=2377"},{"taxonomy":"personioLanguages","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioLanguages?post=2377"},{"taxonomy":"personioKeywords","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioKeywords?post=2377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}