{"id":2377,"date":"2026-09-16T16:00:53","date_gmt":"2026-09-16T14:00:53","guid":{"rendered":"https:\/\/advancis.quso-brands.com\/stelle\/technical-customer-support-agent-m-w-d\/"},"modified":"2026-09-16T16:00:53","modified_gmt":"2026-09-16T14:00:53","slug":"technical-customer-support-agent-m-w-d","status":"publish","type":"personioposition","link":"https:\/\/advancis.net\/fr\/job\/technical-customer-support-agent-m-w-d\/","title":{"rendered":"Agent du service d'assistance technique (h\/f\/d)","raw":"Technical Customer Support Agent (m\/w\/d)"},"template":"","personioRecruitingCategory":[409],"personioOccupationCategory":[89],"personioOccupation":[198],"personioOffice":[410],"personioDepartment":[412],"personioEmploymentType":[387],"personioSeniority":[393],"personioSchedule":[397],"personioExperience":[402],"personioLanguages":[407,408],"personioKeywords":[],"class_list":["post-2377","personioposition","type-personioposition","status-publish","hentry"],"yoast_head":"\nTechnical Customer Support Agent (m\/w\/d) - Advancis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advancis.net\/fr\/job\/technical-customer-support-agent-m-w-d\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Customer Support Agent (m\/w\/d) - Advancis\" \/>\n<meta property=\"og:description\" content=\"Job Description For more than 30 years, Advancis has been developing innovative software solutions for security and building automation. As one of the international market leaders, our solutions are used worldwide in businesses, critical infrastructures, and complex building environments.As a Technical Customer Support Agent (m\/f\/d), you will be the central point of contact for our customers and partners regarding technical inquiries about our software solutions. You will analyze complex requirements, support troubleshooting activities, and work closely with internal teams to develop sustainable solutions. In doing so, you will make a significant contribution to customer satisfaction and play a key role in the long-term success of our customer projects. Why us? Modern and attractive working environmentOpen and dynamic company cultureExciting tasks within a highly motivated teamDiverse career development opportunities, including support for professional and personal growthAttractive compensation package with participation in the company's successFlexible working hours and one home office day per weekCompany health insurance and retirement benefitsBenefits such as fitness programs, massage, yoga, JobRad bicycle leasing, or public transport ticketCentrally located office with excellent public transport connections, as well as ample parking and EV charging facilitiesRegular company events Your mission Technical point of contact for partner support inquiries related to our WinGuard platformAnalyze and resolve complex technical issues together with international partners and system integratorsProcess, structure, and prioritize support ticketsTroubleshoot system, network, and integration issues through remote sessions (e.g., via TeamViewer)Analyze logs, network infrastructures, and system configurationsDocument solutions and best practices to support knowledge sharingCollaborate with international partners and internal teams Your profile Degree or vocational training in IT (e.g., Computer Science, Business Informatics) or comparable practical experienceExcellent knowledge of Microsoft systems, networking technologies, and databasesIdeally, experience with protocols, scripting, certificates, virtualization, and IT security mechanismsInitial experience in technical customer support and working with remote support toolsStrong analytical thinking skills and a structured, solution-oriented approach to workExcellent German language skills (C1 level) and good English language skills (B2 level)Willingness to work primarily on-site at our office in Langen (mobile working by agreement)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/advancis.net\/fr\/job\/technical-customer-support-agent-m-w-d\/\" \/>\n<meta property=\"og:site_name\" content=\"Advancis\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\",\"url\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\",\"name\":\"Technical Customer Support Agent (m\\\/w\\\/d) - Advancis\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/advancis.net\\\/#website\"},\"datePublished\":\"2026-09-16T14:00:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Start\",\"item\":\"https:\\\/\\\/advancis.net\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Stellen\",\"item\":\"https:\\\/\\\/advancis.net\\\/jobs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Technical Customer Support Agent (m\\\/w\\\/d)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/advancis.net\\\/#website\",\"url\":\"https:\\\/\\\/advancis.net\\\/\",\"name\":\"Advancis\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/advancis.net\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Technical Customer Support Agent (m\/w\/d) - Advancis","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/advancis.net\/fr\/job\/technical-customer-support-agent-m-w-d\/","og_locale":"fr_FR","og_type":"article","og_title":"Technical Customer Support Agent (m\/w\/d) - Advancis","og_description":"Job Description For more than 30 years, Advancis has been developing innovative software solutions for security and building automation. 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Comptant parmi les leaders internationaux du march\u00e9, nos solutions sont utilis\u00e9es partout dans le monde au sein d'entreprises, d'infrastructures critiques et d'environnements immobiliers complexes.<br><br>En tant que <strong>Technical Customer Support Agent (m\/f\/<\/strong><strong>d)<\/strong>, you will be the central point of contact for our customers and partners regarding technical inquiries about our software solutions. You will analyze complex requirements, support troubleshooting activities, and work closely with internal teams to develop sustainable solutions. In doing so, you will make a significant contribution to customer satisfaction and play a key role in the long-term success of our customer projects.<\/div><\/p>\n\t\t\t\t<h3>Pourquoi nous choisir ?<\/h3><p><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Un environnement de travail moderne et agr\u00e9able<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Une culture d'entreprise ouverte et dynamique<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Des missions passionnantes au sein d'une \u00e9quipe tr\u00e8s motiv\u00e9e<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">De nombreuses opportunit\u00e9s d'\u00e9volution de carri\u00e8re, notamment un accompagnement favorisant l'\u00e9panouissement professionnel et personnel<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">R\u00e9mun\u00e9ration attractive avec participation aux r\u00e9sultats de l'entreprise<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Flexible working hours and one home office day per week<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Assurance maladie d'entreprise et prestations de retraite<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Avantages tels que des programmes de remise en forme, des massages, du yoga, la location de v\u00e9los JobRad ou des titres de transport en commun<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Bureau situ\u00e9 en centre-ville, tr\u00e8s bien desservi par les transports en commun, et disposant de nombreuses places de stationnement ainsi que d'installations de recharge pour v\u00e9hicules \u00e9lectriques<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">\u00c9v\u00e9nements d'entreprise r\u00e9guliers<\/li><\/ul><\/div><\/p>\n\t\t\t\t<h3>Votre mission<\/h3><p><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif\">Technical point of contact for partner support inquiries related to our WinGuard platform<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Analyze and resolve complex technical issues together with international partners and system integrators<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Process, structure, and prioritize support tickets<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Troubleshoot system, network, and integration issues through remote sessions (e.g., via TeamViewer)<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Analyze logs, network infrastructures, and system configurations<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Document solutions and best practices to support knowledge sharing<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Collaborate with international partners and internal teams<\/li><\/ul><\/div><\/p>\n\t\t\t\t<h3>Votre profil<\/h3><p><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif\">Degree or vocational training in IT (e.g., Computer Science, Business Informatics) or comparable practical experience<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Excellent knowledge of Microsoft systems, networking technologies, and databases<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Ideally, experience with protocols, scripting, certificates, virtualization, and IT security mechanisms<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Initial experience in technical customer support and working with remote support tools<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Strong analytical thinking skills and a structured, solution-oriented approach to work<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Excellent German language skills (C1 level) and good English language skills (B2 level)<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Willingness to work primarily on-site at our office in Langen (mobile working by agreement)<\/li><\/ul><\/div><\/p>\n\t\t<\/div>"},"meta":{"personioId":2454400},"_links":{"self":[{"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioposition\/2377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioposition"}],"about":[{"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/types\/personioposition"}],"wp:attachment":[{"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/media?parent=2377"}],"wp:term":[{"taxonomy":"personioRecruitingCategory","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioRecruitingCategory?post=2377"},{"taxonomy":"personioOccupationCategory","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioOccupationCategory?post=2377"},{"taxonomy":"personioOccupation","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioOccupation?post=2377"},{"taxonomy":"personioOffice","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioOffice?post=2377"},{"taxonomy":"personioDepartment","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioDepartment?post=2377"},{"taxonomy":"personioEmploymentType","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioEmploymentType?post=2377"},{"taxonomy":"personioSeniority","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioSeniority?post=2377"},{"taxonomy":"personioSchedule","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioSchedule?post=2377"},{"taxonomy":"personioExperience","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioExperience?post=2377"},{"taxonomy":"personioLanguages","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioLanguages?post=2377"},{"taxonomy":"personioKeywords","embeddable":true,"href":"https:\/\/advancis.net\/fr\/wp-json\/wp\/v2\/personioKeywords?post=2377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}