Services One platform, supported for its entire life cycle. An integration project doesn\u2019t end at commissioning. From continuous updates to hands-on project work and direct technical support, Advancis keeps your WinGuard system current, compatible and reliable \u2014 jump straight to the service that fits your need. Life Cycle Services Updates, compatibility and manufacturer support \u2014 under one contract. View service Professional Services Hands-on expertise, from migration and consulting to training. View service Technical Support Support portal and hotline, straight from the manufacturer. View service Life Cycle Services Together for a sustainable project. An integration project never stands still. It is exposed to constant technological and organizational change \u2014 and the integration platform has to keep up with all of it. Manufacturers regularly release new versions of connected subsystems such as video, access control or building management, while modified company processes and new project requirements call for adaptations, including the integration of additional systems via new adapters. At the same time, the hardware infrastructure and associated software components such as operating systems need periodic renewal. Projects that protect human lives and assets must consistently meet strict requirements for availability and reliability. An LCS contract keeps them there \u2014 and proves more cost-effective and convenient than purchasing individual updates. Certified partners complement LCS with Professional Services \u2014 from holistic solution concepts and project-related custom solutions to 24\/7 services and the installation of third-party applications. The WinGuard service cycle Advancis service Optional partner service LCS at a glance Continuous system support and further development, together with certified WinGuard integration partners Maximum transparency and binding planning security regarding continuous updates Access to the manufacturer hotline for your project Compatibility promise: connected subsystems stay compatible throughout the contract period Regular updates, security patches and bug fixes included for the entire contract period More cost-effective and convenient than purchasing individual updates The advantages of an LCS contract New WinGuard Functions Your WinGuard system stays up to date over the agreed term \u2014 regular updates are included. Security Updates Continuous security updates keep the platform hardened against new threats. Adapter Adjustments Adapter adaptations ensure compatibility with all connected subsystems. 3rd-Level Support Direct access to the manufacturer hotline \u2014 expertise from the people who build WinGuard. Bug Fixes Bug fixing is provided throughout the entire contract period. Preferential Service On-site and remote services are offered at preferential conditions. Professional Services Hands-on expertise for your project. Our Professional Service team supports partners and end customers with custom solutions around WinGuard \u2014 from the first proof-of-concept to individual training programmes. Request a Service Consultation System installations & migrations Upgrades & proof-of-concepts Audits & consulting Requirement specifications Configuration adjustments Individual trainings Dashboard creation Further individual requests Technical Support Fast help, straight from the manufacturer. As a contract customer, you reach our technical support fastest through the Advancis Support Portal \u2014 your request lands directly with the right team and stays traceable from first answer to final fix. You\u2019d rather talk to someone? Our support hotline is available on business days during regular office hours. To the Support Portal Support at a glance Support Hotline Mon\u2013Fri \u00b7 9 am\u20131 pm & 2 pm\u20135 pm (CET\/CEST) +49 6103 80735-35 Please have ready So we can help you quickly, keep these details at hand when contacting support: Project name Program version Adapter versions Operating system Service Consultation Request a Service Consultation. Tell us what your project needs \u2014 a Life Cycle Services contract, hands-on Professional Services or help from technical support. We\u2019ll get back to you with the right expert. Contract customers reach support fastest through the portal. To the Support Portal<\/p>","protected":false},"excerpt":{"rendered":"
Services One platform, supported for its entire life cycle. An integration project doesn\u2019t end at commissioning. From continuous updates to hands-on project work and direct technical support, Advancis keeps your WinGuard system current, compatible and reliable \u2014 jump straight to the service that fits your need. Life Cycle Services Updates, compatibility and manufacturer support \u2014 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-515","page","type-page","status-publish","hentry"],"yoast_head":"\n