{"id":2377,"date":"2026-10-06T15:21:29","date_gmt":"2026-10-06T13:21:29","guid":{"rendered":"https:\/\/advancis.quso-brands.com\/stelle\/technical-customer-support-agent-m-w-d\/"},"modified":"2026-10-06T15:21:29","modified_gmt":"2026-10-06T13:21:29","slug":"technical-customer-support-agent-m-w-d","status":"publish","type":"personioposition","link":"https:\/\/advancis.net\/es\/job\/technical-customer-support-agent-m-w-d\/","title":{"rendered":"Technical Customer Support Agent (m\/w\/d)","raw":"Technical Customer Support Agent (m\/w\/d)"},"template":"","personioRecruitingCategory":[409],"personioOccupationCategory":[89],"personioOccupation":[198],"personioOffice":[410],"personioDepartment":[412],"personioEmploymentType":[387],"personioSeniority":[393],"personioSchedule":[397],"personioExperience":[402],"personioLanguages":[407,408],"personioKeywords":[],"class_list":["post-2377","personioposition","type-personioposition","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Customer Support Agent (m\/w\/d) - Advancis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advancis.net\/es\/job\/technical-customer-support-agent-m-w-d\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Customer Support Agent (m\/w\/d) - Advancis\" \/>\n<meta property=\"og:description\" content=\"Job Description For more than 30 years, Advancis has been developing innovative software solutions for security and building automation. As one of the international market leaders, our solutions are used worldwide in businesses, critical infrastructures, and complex building environments.As a Technical Customer Support Agent (m\/f\/d), you will be the central point of contact for our customers and partners regarding technical inquiries about our software solutions. You will analyze complex requirements, support troubleshooting activities, and work closely with internal teams to develop sustainable solutions. In doing so, you will make a significant contribution to customer satisfaction and play a key role in the long-term success of our customer projects. Why us? Modern and attractive working environmentOpen and dynamic company cultureExciting tasks within a highly motivated teamDiverse career development opportunities, including support for professional and personal growthAttractive compensation package with participation in the company&#039;s successFlexible working hours and one home office day per weekCompany health insurance and retirement benefitsBenefits such as fitness programs, massage, yoga, JobRad bicycle leasing, or public transport ticketCentrally located office with excellent public transport connections, as well as ample parking and EV charging facilitiesRegular company events Your mission Technical point of contact for partner support inquiries related to our WinGuard platformAnalyze and resolve complex technical issues together with international partners and system integratorsProcess, structure, and prioritize support ticketsTroubleshoot system, network, and integration issues through remote sessions (e.g., via TeamViewer)Analyze logs, network infrastructures, and system configurationsDocument solutions and best practices to support knowledge sharingCollaborate with international partners and internal teams Your profile Degree or vocational training in IT (e.g., Computer Science, Business Informatics) or comparable practical experienceExcellent knowledge of Microsoft systems, networking technologies, and databasesIdeally, experience with protocols, scripting, certificates, virtualization, and IT security mechanismsInitial experience in technical customer support and working with remote support toolsStrong analytical thinking skills and a structured, solution-oriented approach to workExcellent German language skills (C1 level) and good English language skills (B2 level)Willingness to work primarily on-site at our office in Langen (mobile working by agreement)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/advancis.net\/es\/job\/technical-customer-support-agent-m-w-d\/\" \/>\n<meta property=\"og:site_name\" content=\"Advancis\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\",\"url\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\",\"name\":\"Technical Customer Support Agent (m\\\/w\\\/d) - Advancis\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/advancis.net\\\/#website\"},\"datePublished\":\"2026-10-06T13:21:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/advancis.net\\\/job\\\/technical-customer-support-agent-m-w-d\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Start\",\"item\":\"https:\\\/\\\/advancis.net\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Positions\",\"item\":\"https:\\\/\\\/advancis.net\\\/jobs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Technical Customer Support Agent (m\\\/w\\\/d)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/advancis.net\\\/#website\",\"url\":\"https:\\\/\\\/advancis.net\\\/\",\"name\":\"Advancis\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/advancis.net\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Technical Customer Support Agent (m\/w\/d) - Advancis","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/advancis.net\/es\/job\/technical-customer-support-agent-m-w-d\/","og_locale":"es_ES","og_type":"article","og_title":"Technical Customer Support Agent (m\/w\/d) - Advancis","og_description":"Job Description For more than 30 years, Advancis has been developing innovative software solutions for security and building automation. 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Como uno de los l\u00edderes del mercado internacional, nuestras soluciones se utilizan en todo el mundo en empresas, infraestructuras cr\u00edticas y entornos de edificios complejos.<br><br>Como <strong>Agente de asistencia t\u00e9cnica al cliente (h\/m\/<\/strong><strong>d)<\/strong>, ser\u00e1s el punto de contacto principal para nuestros clientes y socios en lo que respecta a consultas t\u00e9cnicas sobre nuestras soluciones de software. Analizar\u00e1s requisitos complejos, colaborar\u00e1s en la resoluci\u00f3n de problemas y trabajar\u00e1s en estrecha colaboraci\u00f3n con los equipos internos para desarrollar soluciones sostenibles. De este modo, contribuir\u00e1s de manera significativa a la satisfacci\u00f3n del cliente y desempe\u00f1ar\u00e1s un papel clave en el \u00e9xito a largo plazo de los proyectos de nuestros clientes.<\/div><\/p>\n\t\t\t\t<h3>\u00bfPor qu\u00e9 nosotros?<\/h3><p><div style=\"font-family:&#039;Segoe UI&#039;;font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Un entorno de trabajo moderno y atractivo<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Una cultura empresarial abierta y din\u00e1mica<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Tareas interesantes en un equipo muy motivado<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Diversas oportunidades de desarrollo profesional, incluido el apoyo al crecimiento profesional y personal<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Un atractivo paquete retributivo con participaci\u00f3n en los beneficios de la empresa<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Horario flexible y un d\u00eda de teletrabajo a la semana<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Seguro m\u00e9dico de empresa y prestaciones de jubilaci\u00f3n<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Beneficios como programas de fitness, masajes, yoga, el servicio de alquiler de bicicletas JobRad o un abono de transporte p\u00fablico<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Oficina situada en el centro, con excelentes conexiones de transporte p\u00fablico, as\u00ed como un amplio aparcamiento e instalaciones de recarga para veh\u00edculos el\u00e9ctricos<\/li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px\">Eventos habituales de la empresa<\/li><\/ul><\/div><\/p>\n\t\t\t\t<h3>Tu misi\u00f3n<\/h3><p><div style=\"font-family:&#039;Segoe UI&#039;;font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif\">Punto de contacto t\u00e9cnico para consultas de asistencia a socios relacionadas con nuestra plataforma WinGuard<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Analizar y resolver problemas t\u00e9cnicos complejos en colaboraci\u00f3n con socios internacionales e integradores de sistemas<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Tramitar, estructurar y priorizar las solicitudes de asistencia<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Resolver problemas relacionados con el sistema, la red y la integraci\u00f3n mediante sesiones remotas (por ejemplo, a trav\u00e9s de TeamViewer)<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Analizar registros, infraestructuras de red y configuraciones del sistema<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Documentar soluciones y buenas pr\u00e1cticas para fomentar el intercambio de conocimientos<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Colaborar con socios internacionales y equipos internos<\/li><\/ul><\/div><\/p>\n\t\t\t\t<h3>Tu perfil<\/h3><p><div style=\"font-family:&#039;Segoe UI&#039;;font-size:14px;font-style:normal;font-weight:400;line-height:20px\"><ul><li style=\"font-family:Arial, Helvetica, sans-serif\">T\u00edtulo universitario o formaci\u00f3n profesional en inform\u00e1tica (por ejemplo, Inform\u00e1tica, Inform\u00e1tica Empresarial) o experiencia pr\u00e1ctica equivalente<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Excelentes conocimientos de los sistemas de Microsoft, las tecnolog\u00edas de redes y las bases de datos<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Lo ideal ser\u00eda tener experiencia en protocolos, scripts, certificados, virtualizaci\u00f3n y mecanismos de seguridad inform\u00e1tica.<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Experiencia inicial en atenci\u00f3n t\u00e9cnica al cliente y en el uso de herramientas de asistencia remota<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">S\u00f3lidas capacidades de razonamiento anal\u00edtico y un enfoque de trabajo estructurado y orientado a la b\u00fasqueda de soluciones<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Excelentes conocimientos de alem\u00e1n (nivel C1) y buenos conocimientos de ingl\u00e9s (nivel B2)<\/li><li style=\"font-family:Arial, Helvetica, sans-serif\">Disponibilidad para trabajar principalmente de forma presencial en nuestra oficina de Langen (trabajo a distancia previo acuerdo)<\/li><\/ul><\/div><\/p>\n\t\t<\/div>"},"meta":{"personioId":2454400},"_links":{"self":[{"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioposition\/2377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioposition"}],"about":[{"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/types\/personioposition"}],"wp:attachment":[{"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/media?parent=2377"}],"wp:term":[{"taxonomy":"personioRecruitingCategory","embeddable":true,"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioRecruitingCategory?post=2377"},{"taxonomy":"personioOccupationCategory","embeddable":true,"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioOccupationCategory?post=2377"},{"taxonomy":"personioOccupation","embeddable":true,"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioOccupation?post=2377"},{"taxonomy":"personioOffice","embeddable":true,"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioOffice?post=2377"},{"taxonomy":"personioDepartment","embeddable":true,"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioDepartment?post=2377"},{"taxonomy":"personioEmploymentType","embeddable":true,"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioEmploymentType?post=2377"},{"taxonomy":"personioSeniority","embeddable":true,"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioSeniority?post=2377"},{"taxonomy":"personioSchedule","embeddable":true,"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioSchedule?post=2377"},{"taxonomy":"personioExperience","embeddable":true,"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioExperience?post=2377"},{"taxonomy":"personioLanguages","embeddable":true,"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioLanguages?post=2377"},{"taxonomy":"personioKeywords","embeddable":true,"href":"https:\/\/advancis.net\/es\/wp-json\/wp\/v2\/personioKeywords?post=2377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}